ez88 Terms of Use — Account, Deposits, and Verification

We at ez88 process deposits via local payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers—and retain the right to review withdrawal requests before settlement. These terms set out our policy on account opening, deposit and withdrawal flows, bonus eligibility, and dispute handling. By creating an account on ez88, you agree to these terms, our privacy policy, and our responsible approach to account verification. Services on ez88 are available only where applicable local law permits.

Our platform operates in supported jurisdictions and targets users who meet our eligibility requirements. We require identity verification (KYC) before you can deposit or place markets. This guide explains what we require when you join ez88, how we handle your deposits and withdrawals, what happens if a bonus is awarded, and how we resolve disputes. Our team is available to answer questions about these terms during business hours via in-app chat, email, or WhatsApp.

We enforce these terms consistently across all regions where we operate. If you disagree with any term, you can close your ez88 account at any time without penalty. Account closure is permanent and cannot be reversed.

Account Opening and Our Verification Process

When you open an ez88 account, we ask for your full legal name, date of birth, email address, and phone number. You create a username and password. We send a verification code to your email—enter it to activate your account. Your account is now open but limited: you cannot deposit or place markets until you complete Know Your Customer (KYC) verification.

Our KYC process requires a government-issued ID (national ID card, passport, or driver's license) and a recent address proof (utility bill, lease agreement, or bank statement dated within three months). Upload these documents through your ez88 account on mobile or desktop. Our verification team reviews submissions during business hours (9 AM to 9 PM Jakarta time, Monday to Sunday). Most verifications are approved within 2–4 hours. Weekend submissions may take longer.

Once verified, you can deposit immediately and access all markets on ez88. Your personal documents are encrypted and stored securely. We never share your ID or address with third parties except where required by law (anti-money-laundering and tax reporting to regulators). If your documents are unclear or incomplete, we email you with specific guidance for resubmission.

Deposits, Payment Methods, and Withdrawal Flow

We accept eight payment methods. To deposit, log into your ez88 account, tap "Deposit," select your payment method, and enter your amount. For DANAe-walletmobile bankinglocal paymentand online paymentauthorize the transfer in your e-wallet app—funds settle within seconds. For e-wallet, scan the code with your banking app and approve the payment. For bank virtual accounts (mobile banking, local payment, online payment, e-wallet), transfer funds from your bank—settlement takes subject to verification on business days.

We monitor deposits to detect fraud. Unusual patterns—very large first deposits, deposits from new countries, multiple deposits in rapid succession—may trigger a review. If we detect fraud signals, we freeze the deposit pending investigation. You receive an email explaining why. Reviews typically complete within 2–4 hours.

Withdrawals return to your original deposit method. Submit a withdrawal request in your account menu, enter your amount, and confirm. We review all withdrawals to prevent money laundering and fraud. Review takes under 2 hours during business hours. Once approved, bank transfers and e-wallet refunds process within 1–3 business days depending on your bank's settlement schedule.

account preferences

First-time depositors may see lower limits until verification is complete. Once KYC is approved, limits increase based on your account status.

Withdrawal review

All withdrawals are reviewed for fraud. Review typically takes under 2 hours during business hours on weekdays.

Payment method consistency

Withdrawals return to the same payment method used for your deposit. We cannot transfer funds to a different method.

Our ez88 Bonus and Promotion Terms

Promotions on ez88 may offer bonuses for new accounts or seasonal events. All bonuses come with specific terms: eligibility requirements (account age, deposit minimum), a turnover requirement (how many times you must play the bonus amount before you can withdraw), and expiration dates. We set out full terms for every promotion when you view it in the app or on our website. Some bonuses apply only to specific markets (slots, live casino, or sports). You cannot claim multiple bonuses simultaneously.

If you breach bonus terms—for example, if you create multiple accounts to claim the same bonus, or you attempt to withdraw bonus funds before the turnover requirement is met—we forfeit the bonus and may restrict your account. We reserve the right to refuse bonus eligibility to accounts that show abuse patterns.

Dispute Resolution and Jurisdiction

If you believe an error has occurred with your account or a market settlement, contact our support team immediately with your account email and a description of the issue. We investigate disputes within 5 business days and respond with our findings. If you disagree with our resolution, you can escalate to our disputes team, which conducts a secondary review within 10 business days.

These terms are governed by the laws of the jurisdiction in which ez88 holds appropriate licensing. Services on ez88 are available only where local law permits. If you access ez88 from a jurisdiction where services are restricted, we may suspend your account. Account suspension is permanent and final.

Your Account Rights and Closure

You own your ez88 account and can close it anytime through your account settings. Account closure is irreversible—we delete your account data within 30 days and cannot restore it. Any remaining balance is forfeited. We may suspend or close your account if you breach these terms, attempt fraud, or operate from a restricted jurisdiction. Suspended accounts cannot be reopened.

Our privacy policy explains how we collect and protect your personal data. Payment information is processed through PCI-compliant channels and never stored in readable form on our systems. Your password is encrypted—we never see it in plaintext. If you forget your password, we reset it via email verification, which takes under subject to verification.