ez88 Casino & Sportsbook Data Care
This page describes what we collect when you use ez88 and how we keep that data protected. We collect personal information from account creation through deposits, withdrawals, and support interactions. We do not sell or share your data with marketing partners. Your information is encrypted and stored securely. This privacy policy applies to all ez88 users accessing our service via Android, iOS, or desktop browsers in supported jurisdictions.
We collect data for two core reasons: to verify your identity (KYC compliance and fraud prevention) and to process your payments. When you sign up, we ask for your name, date of birth, email, and phone number. Before your first deposit, we request government ID and address proof. All documents are encrypted and retained only as long as legally required. After account closure, we delete your personal data within 30 days unless law requires us to keep records longer.
Our servers may sit outside your jurisdiction. Data transfers are protected by encryption in transit. We retain access logs for up to 12 months to monitor security and detect fraud. We do not use your data to profile you for targeted marketing. Our support team sees only the information necessary to help you—account email, transaction history, and KYC status. We do not share these details with third parties except where legally required by regulators or law enforcement.
What We Collect on ez88
When you create an ez88 account, we collect your full legal name, date of birth, email address, and phone number. We use these to verify your identity and send account notifications. Your email is used for password resets and deposit confirmations. Your phone receives SMS alerts when you request withdrawal approval or when support needs to contact you. You can disable push notifications in your account settings anytime—this does not affect your ability to use ez88.
For KYC verification, we ask for a government-issued ID (national ID, passport, or driving licence) and proof of address (utility bill, lease, or bank statement from the last three months). We also collect transaction history: every deposit method, amount, and timestamp; every withdrawal request and settlement status; every sports market and casino stake. We store this information in encrypted form on secured servers. Your payment card or e-wallet details are never stored on our systems—they are processed directly through encrypted third-party payment gateways.
When you use ez88 on mobile, we collect device information: your device type, operating system version, app version, and internet connection type (WiFi or mobile data). This helps us optimize performance and diagnose crashes. We track which features you use—sports pages, live casino tables, slot games—to monitor service health and detect technical issues. We do not track individual stake amounts or game sessions for profiling purposes. Tracking is used only for site reliability and fraud detection.
- KYC documents
- We store ID and address proof in an encrypted vault accessible only to verification staff. Documents are deleted 12 months after account closure.
- Login information
- Your password is hashed—we never store or see it in plaintext. Two-factor authentication (optional) adds a second security layer via email or SMS.
- Payment data
- We record which payment method you used, the amount, and the settlement status. Your DANA, e-wallet, mobile banking, local payment, online payment, or bank details are processed through PCI-compliant gateways, not stored by ez88.
How We Protect Your Data on ez88
All data transmitted between your mobile device and our servers is encrypted using TLS (Transport Layer Security). When you log in, submit KYC documents, or deposit funds, the connection is secure. We use password hashing so that even our staff cannot read your login credentials. If you forget your password, we send a reset link to your email—you create a new password yourself. Our systems never transmit your password in plain text.
Your ez88 account is protected by a unique username and password. We recommend you use a strong password (uppercase, lowercase, numbers, symbols) and never share it. If you suspect unauthorized access, contact our support team immediately. We can force-log all other sessions and require password reset. Multi-factor authentication is available in account settings—enable it for additional protection using your registered email or phone.
We store data on servers in multiple geographic locations for redundancy. These servers are protected by firewalls, intrusion detection, and 24/7 monitoring. Access to your personal data is limited to staff who need it: verification team (KYC), support staff (account issues), finance team (withdrawals). Logs of who accessed your data are kept for audit purposes. Annual security assessments are conducted by independent third parties.
Your Rights and Our Commitments on ez88
You own your personal data. You can request a copy of all data we hold about you—email our support team and we will provide a complete export within 10 business days. You can request deletion of non-essential data (e.g., device information, access logs) anytime. Account closure is permanent and deletes your personal data within 30 days, except where law requires us to retain records for tax or anti-money-laundering purposes. In those cases, we retain only the minimum data required by regulation and keep it encrypted and isolated.
We share your data with third parties only where necessary. Payment processors (banks, e-wallets like DANAe-walletmobile bankinglocal paymentonline payment) receive your deposit and withdrawal information to process transactions. Identity verification providers receive your ID and address to confirm you are real and comply with KYC law. These partners are contractually bound to protect your data and may not use it for marketing. We do not sell your data to advertisers or brokers. If law enforcement requests your data via legal process, we comply but notify you unless legally prohibited.
Our service is available only where local law permits. If you access ez88 from a restricted jurisdiction, we may suspend your account and are not liable for data retention in those regions. Your data is protected under Indonesian data protection principles and the laws of the jurisdiction where ez88 operates. If you are based in a jurisdiction with specific data protection rights (GDPR, for example), those rights may not apply because our service is jurisdiction-restricted.
Contact and Updates
If you have questions about how we handle your data, contact our support team via in-app chat, email, or WhatsApp. We respond within 2 hours during business hours (9 AM to 9 PM Jakarta time, Monday to Sunday). Users in Jakarta, Surabaya, Bandung, and Medan access the same data policies regardless of location. During major holidays (Idul Fitri, Idul Adha, Imlek), response times may extend to 4 hours, but all requests are answered within 24 hours.
We may update this privacy policy to reflect changes in law or our practices. We notify all account holders of material changes via email at least 30 days before they take effect. Continued use of ez88 after the update date means you accept the new terms. If you disagree with changes, you can close your account anytime without penalty.